Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the warranty period for certified refurbished products?

All certified refurbished electronics at Tech Pros come with a comprehensive 12-month warranty covering hardware defects and technical malfunctions.

How long does shipping take for high-value electronics?

Standard shipping typically takes 3-5 business days. For security, all orders over $500 require a signature upon delivery and are shipped via expedited, insured carriers.

What is your return policy for opened items?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included; a small restocking fee may apply.

Do you offer technical support for setup and installation?

Yes, our Tech Pros support team is available via live chat and email from 9 AM to 6 PM EST to assist you with initial configuration and troubleshooting.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible financing options through Affirm for qualifying purchases.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.